Any person making use of the information, documents, products, software and various services (collectively the “Services”) offered by the selfhome.lu website is deemed to have read and accepted all the terms and conditions of these general conditions of use.
Definition and purpose
Welcome to Selfhome.lu, your portal for private real estate in Luxembourg. By using our site, you accept the terms described in our General Terms of Use. Our service allows you to publish real estate ads in a freemium model, with free and paid options.
Service access and use
Access to Selfhome.lu is reserved for individuals of legal age. By using Selfhome.lu, you agree to abide by the law and not to use our platform for illegal or fraudulent activities.
Use of Selfhome.lu implies your explicit acceptance of these terms and our privacy policy. We are committed to providing a safe and reliable platform to facilitate direct real estate transactions between private individuals, free from any commercial interference.
We reserve the right to suspend or remove any account and any ad that violates these conditions, violates the trust of our users, or compromises the integrity and operation of our platform.
Ad content and publication
You are responsible for the content you publish on Selfhome.lu. Advertisements must comply with current legislation, not infringe the rights of third parties, and correspond to the property you wish to sell or rent. We reserve the right to check, modify or delete any ad that does not comply with our conditions.
Freemium services and advertising
Selfhome.lu offers both free and paid options to improve the visibility of your ad. Free publication allows you to display your ad on our platform for a limited period. Our paid services offer additional visibility and advanced features to highlight your ad.
User obligations
As a user of Selfhome.lu, you agree to :
Modifications and updates to the GTU
Selfhome.lu reserves the right to modify these TOU at any time. We will notify you of any significant changes and your continued use of the platform constitutes your acceptance of the new terms.
User obligations
Access to the selfhome.lu website is via the Internet. The user declares that he/she is aware of the risks involved and accepts them. They must protect themselves against the effects of computer piracy by adopting an appropriate and secure computer configuration.
The site selfhome.lu cannot be held responsible for any damage that the user may suffer directly or indirectly as a result of browsing the site or the third-party websites to which it refers.
Property
The name as well as all elements and texts of this website are protected by copyright. No content from the selfhome.lu website may be copied, reproduced, published, transmitted or distributed in any way. Modification of the contents or their use without the prior consent of Selfhome.lu constitutes an infringement of the property rights of the site administrators.
These publications may be disseminated by a third party such as the Internet user, provided that the source is mentioned with a hypertext link to www.selfhome.lu and that they do not damage the image of the selfhome.lu website.
Limitation of liability
The Selfhome.lu site cannot be held responsible for the possession or use by a third party of information obtained either directly or indirectly from the site, nor for information requested and obtained. The Selfhome.lu site cannot be held responsible for any commercial relations entered into by the user of the site.
The information, products and services included on this website may contain commercial or technical inaccuracies. The user remains solely responsible for any commitments entered into. The selfhome.lu website does not guarantee the accuracy, reliability or completeness of any information obtained directly or indirectly from/through the website and cannot therefore be held responsible.
The only purpose of the statistics and price information displayed is to give an idea of the prices observed on the real estate market. The values and information displayed can in no way be considered as certain. It is the responsibility of the Selfhome.lu user to use the information contained on the site with caution and to carry out any necessary checks before entering into any commitments.
The selfhome.lu website cannot be held responsible for any infringements committed by third parties, suppliers or users as a result of using the website.
Privacy policy
This privacy policy describes how your information is collected, used and shared when you visit the selfhome.lu website.
Information we collect
When you visit the site, we automatically collect certain information. We collect information about the individual web pages or services you visit, the websites or search terms that referred you to the site, and information about how you interact with the site. We collect information about devices using the following technologies:
"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies and how to disable them, visit www.allaboutcookies.org.
Consent
We may create a database containing the personal data you have communicated to us via the “contact form”. By return, we inform you that this data is collected and processed during the creation of this database, under the conditions set out herein.
The processing of your information for these purposes will be based on your free, explicit, and informed consent, specifically and distinctly requested and always revocable.
Use of collected information
We use the device information we collect to:
- Communicate with you, when you send a message via our “contact form” site
- To help us improve and optimize our site (for example, by generating analyses of how our customers navigate and interact with the site, and to evaluate the success of our marketing and advertising campaigns).
Sharing of collected information
We share your collected information with third parties to help us use it, as described above.
We use Google Analytics to help us understand how our users use the site. You can find out more about how Google uses your collected information here: google.com/intl/en/policies/privacy/.
You can also deactivate Google Analytics here : tools.google.com/dlpage/gaoptout.
Selfhome undertakes to process the data provided by the user in accordance with the applicable legal and regulatory provisions and in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the RGPD).
Selfhome processes the user's personal data, such as contact data, identification data and financial data in connection with the advertisement published on the Selfhome page. This data is collected to manage the relationship with the user. The data is kept for a period of 36 months.
Selfhome takes all necessary and reasonable technical and organisational measures to guarantee a high level of security for the data processed and to ensure the protection of such data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access and any other form of unlawful processing.
Access to personal data is strictly limited to the Selfhome team, which is bound by a strict obligation of confidentiality.
The data collected may be communicated to Selfhome's subcontractors when necessary. Selfhome ensures that its subcontractors use the user's personal data in accordance with the applicable legislation on the protection of personal data. In addition, Selfhome may be required to disclose the user's personal data in order to comply with a legal obligation or to settle a dispute.
The user is also hereby informed that, in accordance with applicable law, he/she may request access to his/her personal data, and if such data proves to be incorrect or incomplete, he/she may rectify or delete it.
The user has the right to request the restriction of the processing of his/her personal data and/or to object to it.
The user has the right to request the portability of his/her personal data, i.e. he/she is entitled to retrieve it as provided to Selfhome. In this case, the data must be processed automatically, in a structured, commonly used and machine-readable format. Once these technical conditions have been met, Selfhome may forward the data to another data controller.
The exercise of the user's rights may not, however, prejudice the rights and freedoms of others.
Users may access, rectify and request the deletion of their personal data by contacting Selfhome at the following e-mail address: [email protected]
The user acknowledges and accepts the collection and processing of his/her personal data as described above in the context of the relationship between the user and Selfhome.